The NZ Herald is reporting that some fans are annoyed because they managed to buy 3 times the tickets they needed for the AC/DC Concert.

http://www.nzherald.co.nz/entertainment/news/article.cfm?c_id=1501119&objectid=10587417

AC/DC fan Tamar McKewen was not impressed to discover her credit card had been maxed out with three times as many tickets bought than she was after, after a blip in Ticketek’s online booking system for the band’s Wellington concert.

A number of ticket buyers have complained about the overloaded system that either had buyers unwittingly purchasing too many tickets – or not able to buy any at all.

Tickets for the ageing Aussie rockers’ January concert went on sale at 9am yesterday, but the massive volume of customers left many frustrated with faults on Ticketek’s website.

However, Ticketek general manager Brendan Bainbridge said the day was a “success” and although he did not know the figures, only a small number of people were probably affected.

Ms McKewen said she logged successfully onto the website before 9am.

However, after she entered her credit card details and was waiting for confirmation from the site, the webpage timed out.

Ms McKewen was trying to buy three $160 tickets to the show.

She repeated the process two or three more times before a note appeared advising her to call Ticketek before attempting to buy any more tickets.

So at the start it appears that Ticketek had a problem. But they didn’t. It just appears that the customer does not know the basic rule of online shopping. Once you have pressed purchase only ever press it once, do not press it again because it is going sow, or reload it. This is clearly the customers fault not the fault of Ticketek. So why the media beat up?

The company would refund the cost of the extra six tickets.

That’s nice of them, again so why the beat up?

“As much as I’ll never use the Ticketek website again because of the hassle, I know it was all worth it to see AC/DC.”

May I suggest you learn to use a computer before going and having a cry.

I guess it is a slow news day.

Tags: Idiots, Internet, Ticketek

This entry was posted on Wednesday, July 29th, 2009 at 4:29 pm and is filed under Computers. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.