It appears that Jetstar has hired the same public relations firm as the Iranian Government.
Over there they blame civil unrest on England and the media, and all the people protesting are really foreigners who are acting as spys.
Over here Jetstar is blaming all its issues on Air New Zealand and is claiming conspiracy.
from: http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10582629
Jetstar chief executive Bruce Buchanan has accused Air New Zealand of attempting to “sabotage” his airline during its troubled launch in the domestic market.
…
Domestic travellers galore have complained about late and cancelled flights, and of being turned away for failing to check in 30 minutes before takeoff.
Claims of rude and unhelpful staff have flooded internet messageboards, and some have accused the airline of overbooking flights, leaving passengers stranded.
But Buchanan said many rumours about Jetstar, including those concerning poor pilots and old, unserviced planes, had been circulated by Air NZ.
So according to Buchanan complaining travellers are just Air NZ people in disguise, and there is really nothing wrong, Jetstar staff have not been rude, unhelpful, and people haven’t been turned away are all just rumours… umm… I smell fire… oh it looks like it is Jetstar’s pants that are on fire.
“We’ve experienced some tough competition before but we’ve never experienced someone trying to sabotage our business, or specifically go after us to try and discredit us.
“There is zero overbooking in the New Zealand market. It’s a complete fallacy that our competitors are spreading throughout the media.
“It wasn’t something we were prepared for and we are surprised at the dirty tricks they are playing. They have a dedicated team of individuals running a campaign to try and ruin our launch.”
Oh there is a dedicated team alright, but it isn’t Air NZ, it is your customers who are out against you after you stuffed up. For the best commentary check out the posts on Whale Oil: http://www.whaleoil.co.nz/category/industryterm/airline (and others you made need to search).
Air NZ respond:
“Surely, Mr Buchanan doesn’t expect Kiwis to believe that we are responsible for his Aussie airline’s woes? We didn’t dream up his draconian check-in rules, his schedule that often cannot be met, his endless schedule changes and his decision to operate ill-equipped aircraft to Queenstown that cannot achieve the same punctuality as Air NZ’s fleet.”
“If Fred Dagg was in his prime, I am sure he would be revelling in all the material Mr Buchanan and Jetstar are dishing up,” Parton said.
