April 5th, 2008
If you haven’t heard about Air New Zealand’s new baggage charges you can read about them here:
http://www.nzherald.co.nz/section/1/story.cfm?c_id=1&objectid=10502213
The words money making rip off come to mind when reading about it. I am currently traveling on around 20 - 30 flights per year and I am never over my baggage weight allowance, in fact 90% of the time I am more then 50% under it. Although I do occasionally travel with two bags - always underweight.
I think Air New Zealand have figured out that not many people traveling domestically actually go over the baggage weight limit and have found another way to squeeze them for money. Only a few days ago it was announced that fairs would also increase.
To put it bluntly Air New Zealand want you to pay more for you ticket. Pay more for your bags. Provide less people behind the desk and expect more from you (ie you have to put your own bags on the baggage trolley).
What is next? A $1000 per ticket cost to fly to Wellington where you create your own ticket, act as your own security screener, fly the plane yourself, be baggage handler, air traffic controller, and ground crew. Customer Service yeah right!
Tags: Air New Zealand, Flying, Money, Opinion, Rip Off
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