I enjoy using Sydney’s new Opal card, I enjoy not having to queue and remember to buy weekly and travel-10 tickets. I especially enjoy the free travel after 8 journeys, especially as it is generally saving me money.
What I’m not enjoying is continually encountering problems using the Opal card. At least once a week I’m encountering buses with readers that aren’t working. And it seems to be getting worse.
In the last two week’s I’ve experienced a bus that I was able to tap onto, but not tap off of – encountering the dreaded default fare. I’ve encountered a bus where the two back door readers weren’t working – sending me on a mad dash to the front of the bus to tap off before the bus drove off.
But the two most annoying issues this week have been overcharging. The first is a tap on and a tap off being recorded as two tap on, encountering two default fares.
The second is being charged $4.70 for a fare from Town Hall to Central (instead of $3.30).
And making the problems even more annoying, the complaint form on opal.com.au times out and loses the message you are sending if you take too long to fill it out.
I’m assuming that many others are experiencing these overcharging issues without even realising it.